Client Services Clerk | Spokane, WA

Location: 505 N Argonne Rd Suite B-109, Spokane Valley, WA, 99212
Pay: $25 per hour
Job Type: Full-time
Schedule: Monday through Friday, 8:00 AM–5:00 PM.

Who We Are

The Quiroga Law Office PLLC was founded in 2009. Our mission is to stand with bravery next to as many immigrants as possible to fight and protect their ability to live, work, and thrive in the United States. We are a law firm for immigrants by immigrants. We represent clients nation-wide and focus on issues around asylum, citizenship, family immigration, nonimmigrant visas, deportation defense, temporary protection status, green cards, waivers and consular processing.

We provide advice and representation not only to individuals, but also to businesses on all family-based visa scenarios, green cards, and various state and federal filings. Basically put – we’re all about immigration.

We are a very collaborative and dynamic culture that is focused on the professional and personal development of our staff. We are at a growth inflection point and we want to get it right when it comes to hiring staff in every role. We pride ourselves on being well run, extremely organized, innovative and a great place to work.

About the Role

As a Client Services Clerk, you will welcome clients, handle documents and payments, and support daily office operations. This position requires excellent customer service, attention to detail, and fluency in Spanish and English.

Responsibilities

• Welcome clients, answer routine questions, and coordinate document drop-offs and pickups.
• Collect signatures, review documents for completeness, and maintain accurate, organized records.
• Process cash and card payments, assist with invoicing, and record transactions accurately.
• Assist with fingerprinting, background checks, and related documentation.
• Coordinate translations of court-related documents and follow up on their accuracy and completion.
• Support recruitment coordination, onboarding paperwork, and arrangements for new team members.
• Communicate client needs, follow up on pending items, and handle sensitive information confidentially.

Requirements

• At least 2 years of experience in customer service or a related field.
• Fluency in Spanish and English, both spoken and written.
• Proficiency in Microsoft Office and Adobe Acrobat.
• Strong attention to detail when handling documents, invoices, and payments.
• Strong organizational and time management skills to prioritize tasks and assist multiple clients.
• Effective communication, interpersonal, and problem-solving skills.
• Ability to remain calm and professional under pressure and adapt to changing priorities.
• A collaborative attitude and discretion when handling confidential information.

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Continued training and professional development
• Opportunities to grow within the firm