Case Processing Assistant

Modality: Remote (Home Office)
Pay: 1200 USD per month
Schedule: Monday through Friday, 8 AM – 5 PM Pacific Time

Who We Are

The Quiroga Law Office PLLC was founded in 2009. Our mission is to stand with bravery next to as many immigrants as possible to fight and protect their ability to live, work, and thrive in the United States. We are a law firm for immigrants by immigrants. We represent clients nationwide and focus on asylum, citizenship, family immigration, nonimmigrant visas, deportation defense, TPS, green cards, waivers, and consular processing.

We are a collaborative and dynamic team focused on professional and personal growth. We pride ourselves on being well-run, organized, innovative, and a great place to work.

Responsibilities

• Draft and prepare initial versions of letters, forms, declarations, briefs, and other case-related documents.
• Review client information, case materials, and supporting documents for completeness, consistency, and accuracy.
• Identify missing information, inconsistencies, documentation errors, or pending items that may affect case preparation.
• Assemble case packets and ensure required documents are properly organized before submitting them to the Case Coordinator.
• Request, verify, and follow up on required case materials from clients or third parties.
• Review case status regularly and keep notes, records, and updates accurate in the internal system.
• Conduct introductory calls with clients and document relevant information accurately.
• Communicate with clients regularly and provide clear, timely, and respectful updates.
• Translate during client meetings when needed.
• Escalate unresolved issues to the Case Coordinator for guidance.
• Handle sensitive and confidential information with professionalism and care.
• Follow internal procedures and meet quality standards for case preparation and documentation.

What We Are Looking For (Requirements)

Technical & Core Requirements:

• Bilingual: Fluent in English and Spanish, written and spoken.
• English Proficiency: Advanced English level, C1 required.
• Education: University degree or professional bachelor’s degree required in Law, Political Science, International Relations, Public Administration, Government, Social Sciences, Humanities, or another field strongly aligned with legal support, documentation, research, writing, and client service.
• Writing & Documentation Skills: Strong writing, reading comprehension, and documentation skills.
• Attention to Detail: Ability to identify inconsistencies, missing information, documentation errors, and pending items.
• Organization & Reliability: Strong organization, time management, and consistency in following procedures.
• Tech Savvy: Proficient in Microsoft Office and digital platforms.
• Remote Work Setup: Reliable home office setup and ability to work full time during Pacific Time business hours.

Soft Skills & Values:

• Professionalism & Discretion: Ability to handle sensitive and confidential information with care.
• Empathy with Clients: Genuine care, understanding, and respect in every interaction.
• Communication Skills: Clear, timely, and respectful communication with clients and team members.
• Team Mentality: Collaborative, supportive, and committed to shared success.
• Accountability: Reliable, responsible, and committed to quality standards.

Computer Requirements

• Windows 11 or higher
• RAM: 16 GB DDR4 or higher
• Processor: Intel i5 10th gen or newer, Intel i7 6th gen or newer, or AMD Ryzen 5 or higher
• Internet: Stable internet connection suitable for remote work, video calls, and daily use of digital platforms

Case Support Assistant

• Modality: Remote (Home Office)
• Pay: 1200 USD per month
• Schedule: Monday through Friday, 8 AM – 5 PM Pacific Time

Who We Are

The Quiroga Law Office PLLC was founded in 2009. Our mission is to stand with bravery next to as many immigrants as possible to fight and protect their ability to live, work, and thrive in the United States. We are a law firm for immigrants by immigrants. We represent clients nationwide and focus on asylum, citizenship, family immigration, nonimmigrant visas, deportation defense, TPS, green cards, waivers, and consular processing.

We are a collaborative and dynamic team focused on professional and personal growth. We pride ourselves on being well-run, organized, innovative, and a great place to work.

Responsibilities

• Conduct introductory calls with clients and document information in the internal system.
• Communicate with clients regularly and provide timely updates.
• Review case status consistently and ensure accurate notes in the internal platform.
• Verify and request required case materials from clients or third parties.
• Draft and prepare initial versions of letters, forms, and documents to advance cases.
• Assemble and review case packets for completeness and accuracy before sending them to the Case Coordinator.
• Prepare client briefs and supporting documentation for appointments.
• Update and maintain case records in the internal system with accuracy.
• Translate during client meetings when needed.
• Escalate unresolved issues to the Case Coordinator for guidance.
• Support internal process improvements and team collaboration.

What We Are Looking For (Requirements)

Technical & Core Requirements:

• Bilingual: Fluent in English and Spanish (written and spoken).
• English Proficiency: Advanced level (C1 required).
• Tech Savvy: Proficient in Microsoft Office and digital platforms.
• Detail-Oriented & Reliable: Accuracy in documentation, consistent in following procedures.

Soft Skills & Values:

• Empathy with Clients: Genuine care, understanding, and respect in every interaction.
• Passion for Immigration: Motivated by helping immigrants build their future.
• Team Mentality: Collaborative, supportive, and committed to shared success.
• Customer Service Skills: Clear, timely, and respectful communication with clients.

Computer Requirements

• OS: Windows 11 or higher
• RAM: 16 GB DDR4 or higher
• Processor: Intel i5 (10th gen or newer) Intel i7 (6th gen or newer) or AMD Ryzen 5 or higher

Recovery Analyst

Modality: Remote, Home Office
Schedule: Monday through Friday, 8 AM to 5 PM Pacific Time

Who We Are

The Quiroga Law Office PLLC was founded in 2009. Our mission is to stand with bravery next to as many immigrants as possible to fight and protect their ability to live, work, and thrive in the United States. We are a law firm for immigrants by immigrants. We represent clients nation-wide and focus on issues around asylum, citizenship, family immigration, nonimmigrant visas, deportation defense, temporary protection status, green cards, waivers and consular processing.  

We provide advice and representation not only to individuals, but also to businesses on all family-based visa scenarios, green cards, and various state and federal filings. Basically put – we’re all about immigration.  

We are a very collaborative and dynamic culture that is focused on the professional and personal development of our staff. We are at a growth inflection point and we want to get it right when it comes to hiring staff in every role. We pride ourselves on being well run, extremely organized, innovative and a great place to work.  

About the Role

Responsibilities

• Review complex accounts and determine the appropriate recovery strategy.
• Analyze balances, payment history, agreements, disputes, prior follow-up, and supporting documentation.
• Contact clients by phone and email to negotiate payments, resolve pending balances, and secure payment commitments.
• Prepare account summaries, reports, recommendations, and recovery packages for leadership, executive, or legal review when needed.
• Build practical workflows for account follow-up, documentation, reporting, and escalation.
• Work with internal teams to gather information, clarify account details, and support timely recovery actions.
• Keep accurate notes, payment commitments, communications, and account updates in the firm’s internal system.
• Handle sensitive financial information with discretion, professionalism, and sound judgment.

Requirements

• Fluent in English and Spanish, written and spoken. Advanced English required.
• Minimum 3 years of experience in recovery, collections, accounts receivable, delinquency resolution, payment negotiations, disputes, complaints, or escalations.
• Experience handling client calls, payment conversations, or collections communication in English and Spanish.
• Experience with aging reports, account reconciliation, recovery strategy, Account-to-Cash processes, or process improvement preferred.
• Strong analytical, reporting, documentation, follow-up, and problem-solving skills.
• Comfortable working with spreadsheets, KPIs, balances, internal systems, and payment tracking tools.
• Bachelor’s degree in Accounting, Finance, Business Administration, Law, Public Administration, or a related field preferred.
  

  
  

Computer Requirements

• Windows 11 or higher
• 16 GB RAM DDR4 or higher
• Intel i5 10th gen or newer, Intel i7 6th gen or newer, or AMD Ryzen 5 or higher

Why Join Us

• Established and growing firm with long-term stability
• Real opportunity to grow with the company and make an impact
• Paid training to help you understand our systems and procedures
• Team culture that values accountability, collaboration, and excellence

Auditor 

Modality: Remote, Home Office
Schedule: Monday through Friday, 8 AM to 5 PM Pacific Time
Compensation: $1,500 USD per month

Who We Are

Quiroga Law Office PLLC was founded in 2009 with a mission to stand bravely beside as many immigrants as possible to fight for and protect their ability to live, work, and thrive in the United States.

We are a law firm for immigrants by immigrants. The firm represents clients nationwide in matters involving asylum, citizenship, family immigration, nonimmigrant visas, deportation defense, temporary protected status, green cards, waivers, and consular processing.

Quiroga Law Office PLLC has a collaborative, dynamic, and growth-oriented culture focused on the professional and personal development of its team. The firm takes pride in being organized, innovative, accountable, and committed to excellence in the work delivered to clients.

About the Role

We are looking for an Auditor (Quality Assurance) to review and verify the quality, accuracy, and consistency of work across different areas of the firm.

This role focuses on checking documentation, internal records, service interactions, and operational tasks to confirm they are completed correctly and in alignment with the firm’s standards. The Auditor will identify errors, missing information, recurring issues, and signs of poor case or task management, then document and report findings clearly and professionally.

Responsibilities

• Review documentation, internal records, service interactions, procedures, and operational workflows to verify quality, accuracy, and consistency.
• Check that work is completed according to the firm’s guidelines, procedures, quality standards, and expectations.
• Identify errors, inconsistencies, missing information, gaps, recurring issues, potential risks, and signs of poor task or case management.
• Document audit findings clearly, objectively, and accurately.
• Prepare audit summaries, reports, findings, and follow-up notes as needed.
• Report errors, concerns, recurring issues, or poor management indicators to the appropriate leader or team.
• Track assigned findings or pending review items when required.
• Use internal systems, dashboards, trackers, automation, or AI tools to support review, documentation, and reporting.
• Handle sensitive information with confidentiality, objectivity, and professionalism.

Requirements

• Advanced English and Spanish proficiency, written and spoken.
• Bachelor’s degree in Business Administration, Industrial Engineering, Quality Management, Operations, or a related field preferred.
• Minimum 3 years of experience in quality assurance, auditing, compliance review, operations review, documentation review, customer service quality control, or a similar role.
• Experience reviewing documentation, internal records, client or service interactions, reports, procedures, workflows, or quality standards.
• Strong attention to detail, with the ability to identify errors, inconsistencies, missing information, recurring patterns, and potential risks.
• Strong analytical skills, with the ability to recognize trends, repeated issues, poor management indicators, and areas that require escalation.
• Experience preparing reports, documenting findings, tracking issues, or escalating concerns.
• Ability to communicate findings clearly, objectively, respectfully, and professionally.
• Comfortable using internal systems, dashboards, trackers, automation tools, or AI tools to support review and reporting.
• Ability to follow established criteria, checklists, procedures, and quality standards consistently.
• Ability to handle confidential information with discretion, professionalism, and sound judgment.
• Experience in a law firm, legal services, operations, healthcare, insurance, finance, or another service-oriented environment is a plus.

Computer Requirements

• Windows 11 or higher.
• 16 GB RAM DDR4 or higher.
• Intel i5 10th gen or newer, Intel i7 6th gen or newer, or AMD Ryzen 5 or higher.

Why Join Us

• Established and growing firm with long-term stability.
• Paid training to help you understand our systems and procedures.
• Paid time off and vacation benefits.
• Team culture that values accountability, collaboration, consistency, and excellence.
• Opportunity to support quality, accuracy, and consistency across different areas of the firm.

Litigation Immigration  Attorney

Location: Seattle, WA

Salary: $110,000 to $140,000 per year, based on experience
Schedule: Monday to Friday
No Billable Hours

About the Role

Quiroga Law Office, PLLC, is looking for a Litigation Attorney based in the Seattle area to handle litigation matters connected to our immigration practice. This is an opportunity for an attorney who wants to do meaningful advocacy work, manage substantive cases, appear in court when needed, and contribute to a mission-driven firm without the pressure of billable-hour requirements.

The ideal candidate is comfortable appearing in court, attending USCIS interviews, and handling frequent travel. This position is heavily litigation and appearance-based.  We are not primarily looking for a research or writing-focused attorney, but rather someone confident in public speaking, court appearances, client interaction, and advocacy in high-pressure settings.

Because this position requires attendance at court hearings and in-person proceedings when needed, the attorney must be located in or near Seattle, Washington.

Who We Are

Quiroga Law Office, PLLC was founded in 2009. We are a law firm for immigrants by immigrants, focused on helping clients live, work, and thrive in the United States.

Our practice includes asylum, citizenship, family immigration, non-immigrant visas, deportation defense, temporary protected status, green cards, waivers, consular processing, and litigation.

We are a growing, organized, and collaborative firm with a strong commitment to accountability, high-quality legal work, and professional development.

Responsibilities

• Represent clients in court and attend in-person proceedings as required.
• Prepare for hearings, oral arguments, court appearances, USCIS interviews, and other litigation-related proceedings.
• Analyze case facts, legal issues, procedural risks, and available legal options.
• Manage multiple litigation matters and maintain high-quality work product.
• Develop case strategies in collaboration with attorneys, legal staff, and firm leadership.
• Maintain organized case files and ensure timely completion of litigation tasks and deadlines.
• Communicate clearly and professionally with clients, courts, government agencies, opposing counsel, and internal teams.
• Travel as required for hearings, interviews, trials, and other court-related proceedings.
• Support a culture of preparation, accountability, and strong advocacy.

 Qualifications

• Juris Doctor degree from an ABA-accredited law school.
• Active bar license and good standing in at least one U.S. state.
• Admission to the Washington State Bar is highly preferred.
• Minimum of 5 years of post-J.D. of court litigation experience.
• Experience appearing in court and handling litigation matters.
• Strong understanding of court procedures and courtroom protocol.
• Ability to manage complex cases, competing deadlines, and changing priorities.
• Excellent communication, judgment, and advocacy skills.
• Immigration litigation experience is preferred, but not required.
• A legal writing sample authored by the applicant is required.

 Benefits

• Competitive salary based on experience.
• No billable hour requirement.
• Health insurance plan upon qualification.
• Dental and vision plan upon qualification.
• Meaningful legal work supporting immigrants and their families.
• Opportunity to work closely with firm leadership.
• Pro bono opportunities.
• Professional growth in a mission-driven and collaborative environment.
• Supportive team culture focused on excellence, accountability, and impact.

Additional Information

This is a Seattle-based position. The attorney must be able to attend court hearings and in-person proceedings as needed.

 As a condition of employment, applicants may be required to successfully complete a background check, including education verification, licensure verification, and criminal history review.

Job Title: Senior Client Service Coordinator (Multiple Positions)
Work Location: 7101 W Hood Pl Suite B-201, Kennewick, WA 99336 (On-site only)
Offered Salary Range: $86,000 - $88,000/year

About QLO:

Quiroga Law Office PLLC was founded in 2009. Our mission is to provide transformative legal services to achieve and secure a thriving future to the immigrant community. This a law firm run by immigrants to serve immigrants. The ideal candidate must have a strong desire to help change people’s lives. Quiroga Law Office, PLLC has offices in Washington State and Nevada, and we have been recognized as one of the fastest-growing law firms by Law Firm 500. In recent years, we have also been recognized by INC 5000 as one of the fastest-growing businesses in the United States.

At the Quiroga Law Office, PLLC, we care for our employees and are committed to personal and professional development. This is not just a job but a journey that will have a significant impact on all aspects of your life.

Job Duties:

• Provide excellent customer service and ensure that all current and prospective clients have a positive experience with the office.
• Communicate directly with clients and provide updates as needed.
• Conduct hire and signing appointments with clients;
• Train, supervise, and mentor Client Service Coordinators;
• Maintain client documents, information, and agreements in accordance with company standards

Education and Experience requirements:

High School Diploma/GED, along with at least 5 years of experience in Customer Service

Special Skills required:

Must be bilingual and fluent in English and Spanish. We are immigration attorneys serving the Spanish-speaking community, where 95% of our clients speak only Spanish. Our firm targets the Hispanic community, so client service coordinators must speak both languages.

As a condition of employment applicants are required to successfully pass a background check, including education verification, licensure verification and criminal history. The applicants will also have to complete a brief survey: https://forms.office.com/r/Su11rj8jcJ