Case Processing Assistant

Modality: Remote (Home Office)
Pay: 1200 USD per month
Schedule: Monday through Friday, 8 AM – 5 PM Pacific Time

Who We Are

The Quiroga Law Office PLLC was founded in 2009. Our mission is to stand with bravery next to as many immigrants as possible to fight and protect their ability to live, work, and thrive in the United States. We are a law firm for immigrants by immigrants. We represent clients nationwide and focus on asylum, citizenship, family immigration, nonimmigrant visas, deportation defense, TPS, green cards, waivers, and consular processing.

We are a collaborative and dynamic team focused on professional and personal growth. We pride ourselves on being well-run, organized, innovative, and a great place to work.

Responsibilities

• Draft and prepare initial versions of letters, forms, declarations, briefs, and other case-related documents.
• Review client information, case materials, and supporting documents for completeness, consistency, and accuracy.
• Identify missing information, inconsistencies, documentation errors, or pending items that may affect case preparation.
• Assemble case packets and ensure required documents are properly organized before submitting them to the Case Coordinator.
• Request, verify, and follow up on required case materials from clients or third parties.
• Review case status regularly and keep notes, records, and updates accurate in the internal system.
• Conduct introductory calls with clients and document relevant information accurately.
• Communicate with clients regularly and provide clear, timely, and respectful updates.
• Translate during client meetings when needed.
• Escalate unresolved issues to the Case Coordinator for guidance.
• Handle sensitive and confidential information with professionalism and care.
• Follow internal procedures and meet quality standards for case preparation and documentation.

Requirements

• Graduated or in the final semesters of Law, Political Science, or International Relations. 
• Fluent in English and Spanish.
• Advanced English level (C1 required), with excellent speaking skills and especially strong writing skills.
• Strong reading comprehension and document-drafting skills.
• Excellent attention to detail and ability to identify missing or inconsistent information.
• Strong organization, time management, and follow-up skills.
• Clear, respectful, and professional communication with clients.
• Proficiency in Microsoft Office and digital platforms.
• Availability to work full time during Pacific Time business hours.
• Reliable home office setup.

Computer Requirements

• Windows 11 or higher
• RAM: 16 GB DDR4 or higher
• Processor: Intel i5 10th gen or newer, Intel i7 6th gen or newer, or AMD Ryzen 5 or higher
• Internet: Stable internet connection suitable for remote work, video calls, and daily use of digital platforms

File Clerk Correspondence

Modality: Remote (Home Office)
Pay: $1,000 USD per month
Schedule: Monday through Friday, 8:00 AM–5:00 PM Pacific Time

Who We Are

The Quiroga Law Office PLLC was founded in 2009. Our mission is to stand with bravery next to as many immigrants as possible to fight and protect their ability to live, work, and thrive in the United States. We are a law firm for immigrants by immigrants. We represent clients nationwide and focus on asylum, citizenship, family immigration, nonimmigrant visas, deportation defense, TPS, green cards, waivers, and consular processing.

We are a collaborative and dynamic team focused on professional and personal growth. We pride ourselves on being well-run, organized, innovative, and a great place to work.

About the Role

You will manage incoming correspondence and digital documents across shared inboxes and internal queues, ensuring each item is properly classified, prioritized, and uploaded to the correct case.

This role requires experience in document management and the ability to maintain accuracy in a high-volume, process-driven environment. Your work will help keep case records organized, prevent processing delays, and ensure time-sensitive correspondence reaches the appropriate team promptly.

Responsibilities

• Monitor multiple shared inboxes and internal correspondence queues to ensure incoming items are processed within established timelines.
• Review and classify application materials, supporting documentation, signed forms, and other incoming correspondence.
• Process scanned documents received from offices, including client drop-offs, following established procedures.
• Match documents to the correct case using identifying information, and upload and index files according to internal filing standards.
• Flag urgent or time-sensitive correspondence for prompt internal follow-up.
• Report unclear classifications or case assignments to the appropriate team for clarification.
• Maintain consistent organization across correspondence channels and protect confidential client information.

Requirements

• Bachelor’s degree in Business Administration, International Relations, Law, Political Science, or a related field.
• Fluency in English and Spanish, both written and spoken, with strong reading comprehension and the ability to follow written instructions accurately.
• Experience managing digital documents in a structured administrative environment, including reviewing, classifying, and assigning files to the appropriate records.
• Proficiency in Microsoft Outlook, including managing multiple inboxes, organizing correspondence, and locating messages and attachments.
• Proficiency in Microsoft Office and the ability to learn and navigate internal document management systems.
• Strong attention to detail when reviewing identifying information, entering data, and filing documents.
• Ability to prioritize a high volume of incoming work and maintain accuracy and consistency during repetitive tasks.
• Clear communication skills to report issues, request clarification, and coordinate with internal teams.
• Availability to work Monday through Friday, 8:00 AM–5:00 PM Pacific Time.

Computer Requirements

• Operating system: Windows 11 or later.
• RAM: At least 16 GB, DDR4 or newer.
• Processor: Intel Core i5 (10th generation or newer), Intel Core i7 (6th generation or newer), or an AMD Ryzen processor with equivalent or better performance.
• Internet: Stable connection with a minimum of 50 Mbps upload and 50 Mbps download.

Case Support Assistant

Modality: Remote (Home Office)

Payment: $1,200 USD per month

Schedule: Monday to Friday, 8:00 AM to 5:00 PM Pacific Time

About the Role

As a Case Support Assistant, you will support immigration cases and play a key role in keeping them organized and moving forward. You will gather client information, maintain ongoing communication, provide updates, and help guide each case through to completion. This role requires strong attention to detail, consistency, and a client-focused approach.

Responsibilities

• Manage client communication, including initial calls, updates, and follow-ups throughout the case
• Maintain accurate case records and ensure steady progress
• Request and organize client documents and information
• Prepare forms, letters, case files, and briefs for submission and appointments
• Support post-submission activities, including client updates and agency inquiries
• Deliver final documents and assist with case closure
• Escalate complex issues and collaborate with the team

Requirements

Core Requirements

• Bachelor's degree in Law, Political Science, International Relations, Public Administration, English, Literature, Linguistics, or related fields.
• Bilingual: Fluent in English and Spanish
• English level: Advanced (C1)
• Strong attention to detail and ability to follow structured processes
• Comfortable working with multiple systems and digital tools
• Experience in legal writing or drafting formal documents in English
• Experience in case management, administrative support, or client-facing roles

What We Value

• Empathy and professionalism when working with clients
• Strong communication and responsiveness
• Accountability and ownership of tasks
• Team-oriented mindset

Computer Requirements

• Windows 11 or higher
• 16 GB RAM or higher
• Intel i5 (10th gen or newer), i7 (6th gen or newer), or AMD Ryzen 5 or higher

Who We Are

The Quiroga Law Office PLLC was founded in 2009. Our mission is to stand with bravery next to as many immigrants as possible to fight and protect their ability to live, work, and thrive in the United States. We are a law firm for immigrants by immigrants. We represent clients nationwide and focus on issues around asylum, citizenship, family immigration, non-immigrant visas, deportation defense, temporary protection status, green cards, waivers, and consular processing.

We provide advice and representation not only to individuals, but also to businesses on all family-based visa scenarios, green cards, and various state and federal filings. Basically, put – we’re all about immigration.

We are a very collaborative and dynamic culture focused on our staff's professional and personal development. We are at a growth inflection point, and we want to get it right when it comes to hiring staff in every role. We pride ourselves on being well-run, extremely organized, innovative, and a great place to work.

Client Services Clerk

Location: Wenatchee, WA

Work Location: On-site, 212 N Chelan Ave, Wenatchee, WA, 98801

Job Type: Full-time

Pay: $25 per hour

Schedule: Monday through Friday, 8:00 AM to 5:00 PM

About Us

Quiroga Law Office, PLLC was founded in 2009 with a mission to stand bravely beside immigrants and protect their ability to live, work, and thrive in the United States.

We are a law firm for immigrants by immigrants. We represent clients nationwide in matters involving asylum, citizenship, family immigration, non-immigrant visas, deportation defense, Temporary Protected Status, green cards, waivers, consular processing, and federal litigation.

We are collaborative, organized, mission-driven, and growing. Our team values innovation, accountability, professional development, and meaningful advocacy.

About the Role

We are seeking a bilingual Client Services Clerk to join our Wenatchee office. This position plays an important role in supporting clients and ensuring that the office operates smoothly.

The ideal candidate is organized, detail-oriented, comfortable working directly with clients, and able to manage multiple responsibilities in a fast-paced environment.

Responsibilities

• Meet with clients and assist them with their in-office needs.
• Ensure clients’ needs are addressed in a timely manner.
• Receive and handle client document drop-offs.
• Prepare and organize files for client pickup.
• Process cash and card payments accurately.
• Prepare documents using Microsoft Office and Adobe Acrobat.
• Handle sensitive client information with strict confidentiality.
• Work closely with team members to complete tasks accurately and on time.
• Help identify and resolve day-to-day problems.
• Help ensure daily office operations run smoothly.
• Keep the front office clean, organized, and welcoming.
• Monitor and manage office inventory and supplies.
• Contribute to a collaborative and supportive team environment.

Requirements

• Bilingual in Spanish and English.
• Proficiency with Microsoft Office and Adobe Acrobat.
• Strong attention to detail.
• Excellent interpersonal and customer service skills.
• Ability to think independently and develop practical solutions.
• Ability to work effectively in a fast-paced environment.
• Strong teamwork and communication skills.
• Valid driver’s license.Preferred Experience
• At least one year of customer service experience.
• At least one year of experience using Microsoft Office.

Benefits

• 401(k)
• 401(k) matching
• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Continued training and professional development
• Opportunities to grow within the firm